Payment and cancellation

Nothing is charged before a proposal is accepted

A written proposal precedes any work. It states crew type and day count per site, mobilisation for the routing, equipment hire, the named deliverable, and every line that is quoted separately from the day rate. What you approve and what you are invoiced are the same document.

The rates page publishes the structure that proposal is built from, including standby, weather and out-of-hours treatment, so none of it is a surprise at invoice.

How work is billed

Mobilisation is invoiced on mobilisation, because it is spent whether or not a single bolt is turned. On a multi-site award it is charged once for the routing rather than once per site.

Field work is invoiced progressively against completed sites or completed stages on a longer scope, supported by daily reports.

The close-out package is the final milestone. A project is not complete until the package is submitted and accepted, and we would rather be measured on that than on the day the crew drove away.

Payment terms, retainage and lien-waiver requirements are agreed in the contract or subcontract. Where you work under a master service agreement, its terms govern and these notes describe our default position rather than override it.

Weather days

Our crews stand down for lightning within range and for wind above the threshold at working height. This is not discretionary and no schedule pressure changes it.

Where a stand-down is called before the crew mobilises, it is not charged.

Where the crew is already mobilised and on site, a weather stand-down is charged at 50% of the crew day. The crew is paid, housed and unable to be redeployed, and splitting that cost is the fairest available answer. It is on the proposal in advance rather than appearing on an invoice.

Standby caused by the site

Where a crew cannot work because access was denied, an outage was not approved, an escort did not arrive or the site was not ready, standby is charged at 100% of the crew day.

That is a harder line than the weather rule, deliberately. Weather is nobody’s fault. A crew standing at a locked gate at 7am is a coordination failure, and pricing it at zero just means it keeps happening.

Cancellation

More than 48 hours before mobilisation: no charge.

Inside 48 hours: 50% of the first crew day, plus any equipment hire that cannot be released. Crane and specialist hire frequently has its own non-cancellable window, and where that applies we pass through the actual cost rather than a mark-up.

After mobilisation: work performed to date, mobilisation, and demobilisation.

Changes and stop-work

A change to the scope is priced and agreed in writing before it is carried out. A verbal “while you are up there” is how disputes start, and we will do the work — after a written change.

We will stop work where a condition on site makes it unsafe, where a structure is found to be in a condition the analysis did not anticipate, or where the work would breach a governing standard. You are told immediately, in writing, with what we found and what the options are. See standards and stop-work.

If something is wrong with the work

Tell us. Workmanship defects in work we performed are corrected at our cost, and that position is not contingent on a form or a window — it is what a warranty on construction work means, and the specific terms are in your contract.

Where a deliverable is rejected by your QA process for format rather than substance, we resubmit it corrected at no charge. Getting a close-out format wrong is our problem to fix, which is why we agree the format at proposal stage.

How to raise any of this

Telephone (407) 423-9071, Mon–Fri 7:00 AM–5:00 PM ET, with the project or purchase order number if you have it. If not, the site name and roughly when the work happened is enough to find it.